• Shipping policy

Shipping policy

Shipping Policy

Thank you for visiting and shopping at External. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping UK: 5 to 8 business days - Free
  • EXPRESS Shipping UK: 3 to 5 business days - £4.95

Delivery delays can occasionally occur, especially during busy holiday seasons or due to unforeseen courier issues.

3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

4. Customs, Duties and Taxes External is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). Note for UK Customers: Depending on the origin of the goods and the total value of your order, Her Majesty's Revenue and Customs (HMRC) may apply VAT and customs duties upon the package's arrival in the UK.

5. Damages External is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Incorrect Shipping Addresses and Refused Delivery We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. External will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

7. Contact Us If you have any questions about this Shipping Policy, please contact us at:

  • Email: support@external-shop.com